Certificate in Information Technology (Client Support) (Level 4)
This programme has now been replaced by the new NZ Certificate in IT and is no longer available.
>> Click here for course details on the NZ Certificate in IT
Programme Overview
This qualification aims to prepare students for work in the IT industry in the capacity of either a help desk support role or an administration offìce role.
The Certificate in Information Technology (Client Support) is an ideal qualification to choose for those who are keen to begin a career in which they can utilise their problem solving skills and have the opportunity to work closely with other people. It provides the fundamentals in a broad range of areas to provide the perfect platform from which to grow as your career develops.
Note: This programme is only available to domestic students.
What will I learn?
- The Certificate in Information Technology (Client Support) is a perfect way for those with little or no experience with computers to be able to establish a strong career in the IT industry.
- Comprehensive training in software applications, hardware, networking, help desk and customer service skills.
- This qualification provides the expertise to begin a career in a support capacity.
Duration
Completion of the programme takes the following length of time (approximately):
- Full-time study only: up to 7 months
Based on 5 shifts/week on campus of approximately 5 hours/shift + 12.5 hours/week home study
Duration includes approximately 5 weeks of holidays and leave (annual & public holidays and allowance for sickness & unforeseen circumstances). Study schedules can also be tailored to meet your needs. Morning, afternoon and evening timetable options are available.
Programme Content
Our Certificate in Information Technology (Client Support) covers a wide range of material, including:
- Operating a computer, including working with and customising Windows
- Introduction to computers
- The Internet and e-commerce
- Microsoft software applications, including Outlook, Word, Excel, and PowerPoint
- PC fundamentals
- PC setup
- Networking fundamentals
- Network operating systems
- Designing a website
- Accounting fundamentals
- Electronic accounting concepts
- Help desk problem solving techniques
- Extended customer service
- Professional development program
- Employment preparation and planning
Major Qualification Goals
Upon completion of this IT qualification, students will be able to:
- Operate and maintain a personal computer.
- Configure and administer a local area network.
- Use common word processing, spreadsheet, and presentation packages.
- Provide advanced skills in hardware and software support.
- Demonstrate communication, time management, goal setting, planning and customer relation skills.
Career Opportunities
This qualification can complement your existing skills and qualifications or provide further opportunities in your current role. It can also prepare you for a number of career opportunities including:
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2016 Programme Fees Guide
The following fees apply for both full-time and part-time study:Qualification Fee:$4,330
Enrolment Fee: $500
NOTE: Qualification fees are a guide only. Actual domestic fees will depend on when a programme is started and what year the qualification is completed. Fees may increase by up to 2% next year, so students will be required to pay this extra on any remaining courses of the programme that need to be completed beyond 2016.
If you plan to pay your fees by Student Loan and/or apply for a Student Allowance, you need to apply online at www.studylink.govt.nz and clicking on their APPLY NOW link. The application will work out what you are entitled to and will allow you to apply.
All fees include all campus based learning guides, texts, and access to resources.
All fees quoted are inclusive of GST.